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Sweets In The City
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Privacy Policy

We are committed to protecting our customers’ privacy, and we do our best to be transparent about the information we collect from website users. Please review this policy for your peace of mind.

1. Information Requests

If you would like to view the information (if any) that we hold on you, please email info@sweetsinthecity.co.uk. We aim to respond to information requests within 1 month of receipt. Any inaccuracies you report to us will be rectified as quickly as possible, and we will usually be happy to delete your personal information upon request (except in special circumstances).

2. Your Information & How We Use It

If you place an order via the Sweets in the City website, you will be required to input the following information:

  • Your email address
  • Your telephone number
  • Your first name and surname
  • Your billing address
  • A delivery address
  • A password of your choice (if creating an account)

You may also provide us with additional information if you wish – for example, you may enter your company name if you are ordering on behalf of a business.

All of the details you enter during the purchasing process are collected for the sole purpose of processing and dispatching your order. Additionally, we may contact you after your products have been delivered to ask you to review your experience. You will not be added to any mailing lists without your permission, and we will not send you any correspondence that is not related to your Sweets in the City order.

If you choose to contact us using one of the enquiry forms on our website, we will collect the following information:

  • Your name
  • Your email address
  • Your telephone number
  • Your reason for contacting us
  • Your business name and address (if making a corporate enquiry)
  • The nature of your business (if making a corporate enquiry)
  • Any other information you choose to supply in the body of your message

This information is collected for the sole purpose of processing and responding to your enquiry. Again, you will not be added to any mailing lists without your permission, and we will not send you any correspondence that is unrelated to your enquiry.

We try to ensure that all information we hold on individuals and organisations is accurate and up to date. We hold this information securely and in accordance with the relevant laws, including the General Data Protection Regulation (GDPR).

3. Payment Details

We are committed to protecting the payment details that you enter when making a purchase on the Sweets in the City website. All payments are processed over a secure (HTTPS) connection. Our payment providers are Sage Pay and PayPal.

4. Our Mailing List

When you contact Sweets in the City or place an order via our website, you will have the option to join our mailing list. Subscribers are sent promotional emails containing product information, special offers, and other updates from Sweets in the City.

Once subscribed, you can unsubscribe from our mailing list at any time by clicking the ‘unsubscribe’ link that appears in all of the promotional emails we send.

If you give us permission to add you to our mailing list, we will never share your email with other organisations or send you any emails that are not relevant to Sweets in the City.

5. Personalised Products

Some of the products on our website can be customised with a message of your choosing.

Please rest assured that all details of your order – including personalised messages – will be kept private and not shared with anyone outside of Sweets in the City. Any custom text you submit will only be used to fulfil your order.

6. Your Account

If you wish, you may choose to register an account on our website. Please note that you are not required to register an account if you do not wish to do so – to make a purchase without creating an account, simply select the ‘Express Checkout’ option at the checkout stage.

If you choose to create a user account, you will be required to enter the following information:

  • First name
  • Surname
  • Email address
  • Telephone number (optional)
  • Password of your choice

All of this information is held securely and will not be shared with any other companies. The information you submit during the registration process will only be used for purposes directly related to your account and any orders you place while logged in.

7. Google Analytics

Like many website owners, we used Google Analytics to anonymously monitor traffic and user behaviour on our website. This tool does not collect any personally identifiable information. However, if you do not want to be included in our Analytics data, you can opt out of Google Analytics using this browser add-on.

8. Cookies Policy

This website uses cookies to improve your online experience. Click here to view our cookies policy.

9. Information Security & Fraud Prevention

In order to secure all the transactions and sensitive information processed via this website, we employ the services of a GeoTrust SSL certificate.

We take the risk of internet fraud very seriously. If we believe that an order has been placed fraudulently or that our website has been abused in any way, we reserve the right to share information with third party fraud prevention companies (including banks) and the police.

If you have any questions about our privacy policy, please email info@sweetsinthecity.co.uk.